Returns and Exchanges
All our merchandie are made-to-order, this means we print once order is recieved. If we made a mistake and shipped out wrong item, we will gladly ship the correct item out and work out return shipping for the incorrect product.
Below are few options for returning/exchaning your itme. any item returned must be new and unwashed, returned should be done within 30 days of purchase.
- Refunds: Request a refund minus shipping and resocking fees (depending on product ranges from 4$ to 10$)
- Exchange without New Purchase: You are welcome to send the item back and request an exchange for an item of equal or lesser value. If you are exchanging for an item of greater value than the item returned, please contact us so that we can invoice you for the differance.
- Exchange with New Purchase: You are welcome to exchange by ordering a new item online and then send the item that is no longer wanted back for a refund minus shipping and restocking fees. For this option you will need to include a copy of the new Invoice Number with the return.
For any of the above options, please send the items back to:
Silk Road Tees
910 McDonald Avenue
Brooklyn, NY 11218
Please include a note letting us know what you would like in exchange or if you would prefer a refund. Also first and last name used in shipping address and order id (if not avaiable it's fine)
Replacement orders are shipped upon return of product in a sellable condition. If you chose options 3, Exchange with new Purchase, replacement product will be shipped as all other orders within 1-2 days and refund will be processed upot return of product.